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a cleaners dream supplies
a cleaners dream supplies

Terms & Conditions

A Cleaners Dream Supplies (ABN: 51 661 071 343)

1. About the Website

Welcome to www.acleanersdream.com.au (the Website). The Website is operated by A Cleaners Dream Supplies (ABN: 51 661 071 343) (“we”, “us”, “our”).

The Website allows you to browse and purchase cleaning chemicals, consumables, equipment, and related products (“Products”) and access associated services (“Purchase Services”).

By accessing, browsing, or purchasing from the Website, you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree, you must immediately cease using the Website.

2. Acceptance of Terms

You accept these Terms by:

  • Using or browsing the Website
  • Creating an account (if applicable)
  • Placing an order

We may update these Terms at any time. Changes take effect immediately once published. Continued use constitutes acceptance of the updated Terms.

3. Eligibility

You must not use the Website if:

  • You are not legally capable of entering into a binding contract; or
  • You are prohibited under Australian law

4. Accounts & User Obligations

If you create an account, you agree to:

  • Provide accurate and current information
  • Keep login details secure
  • Notify us of unauthorised access
  • Use the Website lawfully

We may suspend or terminate access for breaches.

5. Product Information

We take reasonable care to ensure product descriptions, images, and pricing are accurate. However:

  • Images and packaging may vary
  • Availability may change without notice
  • Minor variations do not constitute a fault

Products are supplied for commercial and professional use, unless otherwise stated.

6. Purchase & Payment

  • Prices are in AUD
  • Payments are processed securely via third-party providers
  • We do not store credit card details
  • Orders are not confirmed until payment is received

7. Shipping & Delivery

Delivery is arranged via third-party couriers or freight providers.

You acknowledge that:

  • Delivery timeframes are estimates only
  • Delays may occur due to external factors
  • Risk in goods passes upon delivery

You are responsible for:

  • Accurate delivery details
  • Suitable delivery access
  • Safe handling and storage

Shipping charges, including Dangerous Goods (DG) surcharges, are non-refundable.

8. Dangerous Goods

Some products may be classified as Dangerous Goods (DG).

You acknowledge that:

  • Shipping restrictions may apply
  • Additional handling requirements or delays may occur
  • Compliance with applicable transport and safety regulations is required

9. Returns & Refunds

All purchases are subject to our Returns & Refunds Policy, which forms part of these Terms.

We do not accept change-of-mind returns, subject to your rights under the Australian Consumer Law.

Due to the nature of our products (including chemicals, consumables, and equipment), returns are subject to strict safety, hygiene, and compliance requirements.

10. Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

You are entitled to a replacement or refund for a major failure and compensation for reasonably foreseeable loss or damage.

To the extent permitted by law, no additional warranties are provided beyond those required under the ACL.

11. Use of Products

You acknowledge and agree that:

  • Products must be used in accordance with label directions and SDS
  • You are responsible for determining suitability

We are not liable for damage or loss caused by:

  • Misuse
  • Incorrect dilution
  • Mixing with other chemicals
  • Use outside recommended applications

12. Privacy

Personal information is handled in accordance with our Privacy Policy, which forms part of these Terms.

13. Limitation of Liability

To the extent permitted by law, our liability is limited to:

  • Replacement of the product; or
  • Refund of the purchase price

We are not liable for:

  • Indirect or consequential loss
  • Loss of profits, business, or goodwill
  • Third-party service failures (e.g. couriers, payment providers)
  • Unauthorised access, system failures, or viruses

14. Indemnity

You agree to indemnify A Cleaners Dream Supplies against any claims, losses, or damages arising from:

  • Misuse of products
  • Breach of these Terms
  • Breach of applicable laws

15. Suspension & Termination

We may suspend or terminate access if:

  • You breach these Terms
  • You engage in unlawful conduct
  • We discontinue services

16. Dispute Resolution

Parties agree to attempt resolution via good-faith negotiation before legal proceedings.

17. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

18. Severance

If any provision is invalid, the remaining provisions remain in effect.

19. Changes to Terms

We may update these Terms at any time. Continued use of the Website constitutes acceptance.

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